Last updated: February 8, 2019
Information You Provide. When you access the Web Sites, make purchases of any Osio Labs Products, or at other times, we collect and store personally identifiable information (generally defined to mean information that can be used on its own or with other information to identify, contact or locate a single person, or identify an individual in context) about you that may include, your name, postal and e-mail addresses, professional affiliation, information regarding your computer system, and other information.
We request certain information from you if you make a payment from one of our Web Sites. You must provide contact information such as your name, postal address and e-mail address, and payment information such as a credit/debit card number and the expiration date. Payment information is used for payment processing purposes only. We use a credit/debit card processing company to process credit/debit card charges for Osio Labs Products. We do not retain, share, store or use credit/debit card information for any secondary purposes (subject to Federal, state law including the California Public Records Act, and applicable non-U.S. law such as the European Union's General Data Privacy Regulation, or "GDPR") and will exercise reasonable care, but no less than the care required by applicable laws, to prevent disclosure or use of credit/debit card information.
Information Provided By Third Parties. We may from time to time obtain information about you from third-parties such as business partners, mobile carriers or other companies. We may use any information about you which we receive from a third party to include in our databases or append to existing user data to add more detail to the information we have about you.
Cookies. For each visitor to our Web sites, our web server may automatically attempt to identify the user through a cookie placed within the user’s web browser (a cookie is a message given to a web browser by a web server; the browser stores the message in a text file; the message is then sent back to the server each time the browser requests a page from the server). This is done to provide users with more relevant access to the Web Sites. From time to time we may also track information, in the aggregate, on pages and features that users access or view. The activity is collected and stored in our server’s log files. We may log Internet Protocol (IP) addresses, or the location of your computer on the Internet, for systems administration and troubleshooting purposes. We use this information in an aggregate fashion to track access to the Web Sites. Our email newsletters utilize tracking technology that allows us to see how many newsletter e-mails are opened and the e-mail address of users who have clicked on a given story, feature or advertisement. We use this information for internal purposes, to measure the aggregate number of people who view a given newsletter item.
We may also place cookies on users’ computers to allow users to store login information, personalize their user experience and navigate easily through the Web Sites. Through the use of additional cookies or technology, we will have the ability to track users by their behavior profile and geographic location for the purpose of displaying advertising that matches their interests and/or specific location. We, or the service provider, will inform you of such collection at the time you use the service. By giving your consent, you agree to our collection, use and disclosure of your location information as described.
The following sets forth the ways we process your personal information. For residents of the European Economic Area, this disclosure is required by GDPR Articles 13 and 14. GDPR also requires us to inform you that the legal basis for processing this information is, as applicable, your consent, our legitimate interest, or a contract we have entered into with you.
(a) We may process information about your use of the Osio Labs Products ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use of the Osio Labs Products. We use this usage data for the purposes of analyzing your use of the Osio Labs Products.
(b) We may process your account information ("account data"). The account data may include your name and email address. We use this account data to provide the Osio Labs Products to you, maintain back-ups of our databases and communicate with you.
(c) We may process your information which you have included in your personal profile on our websites ("profile data"). The profile data may include your name, address, telephone number, email address, profile pictures, date of birth, educational details and employment details. We use this profile data to enable and monitor your use of the Osio Labs Products.
(d) We may process information that you post on our Web Sites or through our services ("publication data"). We use this publication data enable the posts and to administer the Osio Labs Products.
(e) We may process information contained in any enquiry you submit to us regarding the Osio Labs Products ("enquiry data"). We use this enquiry data for the purposes of offering, marketing and selling relevant goods and/or services to you.
(f) We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through Osio Labs ("transaction data"). The transaction data may include your contact details, your payment card details and the transaction details. We use this transaction data for the purpose of supplying the purchased goods and services to you and keeping proper records of those transactions.
(g) We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters and downloading Osio Labs or third party white papers ("notification data"). We use this notification data for the purposes of sending you relevant notifications, newsletters and/or white papers.
(h) We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our Web Site will generate the metadata associated with communications made using the website contact forms. We use this correspondence data for the purposes of communicating with you and record-keeping.
(i) We may process any of your personal information where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure, and where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.
The following sets forth the ways we may disclose your personal information to others.
(a) We may disclose personal information to our suppliers or subcontractors insofar as reasonably necessary to maintain the Osio Labs Products. We may use service providers in connection with operating and improving the Platform to assist with certain functions, such as payment processing, email transmission, conducting surveys or contests, data hosting, managing our ads, and some aspects of our technical and customer support. We take measures to ensure that these service providers access, process, and store information about you only for the purposes we authorize, subject to confidentiality obligations.
(b) Financial transactions relating to Osio Labs Products may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. At your request we will inform you of the identity of our payment service providers and provide links to their privacy policies and practices.
(d) We may disclose your personal information to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
(e) We may transfer part or all of your information in the case of a merger, acquisition, bankruptcy, or other sale of all or a portion of Osio Labs’s assets or stock.
(f) In addition to the specific disclosures of personal information set out in this Section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal information where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
We may store personal information in locations outside the direct control of Osio Labs (for instance, on servers or databases co-located with hosting providers).
As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer or assign such information in the course of corporate divestitures, mergers, or dissolution. In such cases we cannot control acquiring parties’ use of your information.
We may disclose your personal information if required to do so by law or subpoena or if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect Osio Labs’s rights or property.
The Osio Labs Products may contain links to other web sites or services that may be subject to less stringent privacy standards. Osio Labs cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites or services. We are not responsible for how such third parties collect, use or disclose your personal information. You should review their privacy policies before providing them with personal information.
We are committed to providing users of Osio Labs Products with the choice to receive or not receive e-mails, promotional materials and/or other communications from Osio Labs. We only send commercial emails to users who have requested or consented to receive emails about our services and products. We do not send unsolicited commercial emails (“spam”), buy or sell email lists, or use purchased or harvested email lists. We offer commercial email recipients the opportunity to opt-out of further communications in every email. If you want to stop receiving commercial emails, promotional or other marketing materials, you can do so at any time by contacting Osio Labs at email@example.com.
The Osio Labs Products are operated in and provided from the United States. If you are located in Canada, the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using the Osio Labs Products, participating in any of our services and/or providing us with your information, you consent to this transfer.
Under the California “Shine The Light” law, California residents may opt-out of the disclosure of personal information to third parties for the third parties’ direct marketing purposes. Canadian residents also have certain rights to know how their information may be shared with third parties for direct marketing purposes. As detailed above, you may contact us for such information or to opt-out of the sharing of your personal information with third parties for marketing purposes at any time by sending an e-mail stating this preference and including your full name and e-mail address to firstname.lastname@example.org. Please note that this opt-out does not prohibit disclosure for non-marketing purposes.
The General Data Protection Regulation, effective May 25, 2018, requires that certain information and certain rights be provided to residents of the European Union, as follows.
You May Elect Not To Provide Personal Information. You may choose not to provide Osio Labs with your personal information. However, if you choose not to provide your personal information, you may not be able to enjoy the full range of services which Osio Labs offers.
How to Exercise Your Rights. If you reside in the European Economic Area, you have certain rights to the personal information that we have collected about you. To exercise your rights to your personal information, please contact us at email@example.com. We will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law. You have the following rights:
(a) Right Of Access To Your Personal Information: You have the right to ask us for confirmation on whether we are processing your personal information, and access to the personal information and related information on that processing (for example, the purposes of the processing, or the categories of personal information involved).
(b) Right to Correction: You have the right to have your personal information corrected.
(c) Right to Erasure: You have the right to ask us to delete your personal information. This right may be exercised, among other times: when your personal information is no longer necessary for the purposes for which it was collected or otherwise processed; when you withdraw consent on which processing is based and where there is no other legal ground for processing; when you object to processing and there are no overriding legitimate grounds for the processing; or when your personal information has been unlawfully processed.
(d) Right To Restriction Of Processing: You have the right to request the limiting of our processing under limited circumstances, including: when the accuracy of your personal information is contested; when the processing is unlawful and you oppose the erasure of your personal information and request the restriction of the use of your personal information instead; or when you have objected to processing pending the verification whether the legitimate grounds of Osio Labs override your grounds.
(e) Right To Data Portability: You have the right to receive the personal information that you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit that information to another controller, including to have it transmitted directly, where technically feasible.
(f) Right To Object: You have the right to object to our processing of your personal information, as permitted by law. This right is limited to processing based on GDPR Art. 6(1)(e) or (f), and includes profiling based on those provisions, and processing for direct marketing purposes, after which we will no longer process your personal information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
Right To Lodge A Complaint Before The Data Protection Authority. We encourage you to contact us directly and allow us to work with you to address your concerns. Nevertheless, you have the right to lodge a complaint with a competent data protection supervisory authority, in particular in the EU Member State where you reside, work or the place of the alleged infringement. You have the right to do so if you consider that the processing of personal information relating to you infringes applicable data protection laws.
The security of the Osio Labsn Products and your information is of great importance to Osio Labs. Osio Labs has reasonable security measures in place to protect the loss, misuse and alteration of your information under Osio Labs’s control, but we make no assurances about our ability to prevent any such loss, misuse or alteration, and we shall have no liability to you or any third party from any loss, misuse or alteration. We do not warrant that your access to the Osio Labs Products is completely secure. You should promptly notify Osio Labs if your account, username or password have been lost or stolen. Osio Labs will never ask you for your password. If you need a new user name and/or password, Osio Labs will generate a new username and password automatically through its computers and send it to your e-mail.
Osio Labs shall notify any user whose information is suspected of being accessed, disclosed, altered or deleted by an unauthorized person, so that the user can take appropriate measures to minimize the adverse effect of such a data security breach (a "Breach Notification"). Osio Labs will make such Breach Notification soon after it learns of a breach, unless it deems, at its sole discretion, that such Notification might hinder and prevent ongoing efforts to detect the source of the breach. For the avoidance of doubt, a Breach Notification does NOT constitute an admission by Osio Labs that the breach occurred as a result of malpractice, failure, bad faith or negligence on behalf of Osio Labs or that the breach even occurred in Osio Labs's systems.
Protecting the privacy of children is especially important. Osio Labs does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to use the Osio Labs Products. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information.